Return Policy

Return Policy

We hope you love your Freya purchase! Eligible merchandise may be returned within seven (7) days.

For in-store purchases, the seven-day return period begins on the original purchase date. For shipped orders, the seven-day return period begins on the date the package is marked delivered by the carrier.

To qualify for a return, merchandise must be unworn, unused, unwashed, and in its original condition with all tags attached. Proof of purchase is required. Items that do not meet these conditions may not be accepted.

Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable, and customers are responsible for return-shipping costs unless an item arrived damaged, defective, or incorrect. Please allow additional processing time for your bank or card provider to post the refund.

All sale and clearance merchandise is final sale and cannot be returned or exchanged. Gift cards and any merchandise specifically marked “Final Sale” are also final sale.

If your order arrives damaged, defective, or incorrect, please contact Freya as soon as possible and include your order number and photos of the item so we can help make it right.

By completing a purchase with Freya, you acknowledge and agree to this return policy.